Refund policy

All sales are final, except as described below and in Sections 7 and 8 of our Terms of Service.

Authenticity Guarantee. We guarantee that every item we sell is authentic. If you believe an item is not, email hello@shoeoddy.com within 30 days after delivery with your order number, your concern and any photos or written opinions you have. Please do not ship the item until we send you a prepaid, insured return label. If the item is confirmed not authentic, we refund the full purchase price, sales tax and original shipping. See Terms of Service, Section 7.

Not as described. If an item differs materially from its listing in a way other than authenticity, such as its size, model or an undisclosed defect, email us within 7 days after delivery with photos. If we confirm the difference, we refund the purchase price and original shipping when you return the item in the condition it was delivered, and we pay for return shipping. We may instead offer a partial refund, which you may accept or decline. See Section 8.

Damaged, opened or missing packages. Photograph the package before opening it further and tell us within 48 hours after delivery so we can file a claim with the carrier. See Section 5(c).

Before you dispute a charge with your card issuer, please contact us so we can try to resolve the problem. This does not limit any right you have under the law or your card agreement.