Terms of service

Shoe Odditorium, LLC
Last Updated: October 1, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 15 REQUIRES THAT MOST DISPUTES BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, WAIVES CLASS ACTIONS AND JURY TRIALS, AND GIVES YOU THE RIGHT TO OPT OUT WITHIN 30 DAYS. SECTIONS 9 AND 10 LIMIT OUR WARRANTIES AND OUR LIABILITY TO THE EXTENT THE LAW ALLOWS. NOTHING IN THESE TERMS LIMITS ANY RIGHT YOU HAVE UNDER A LAW THAT CANNOT BE WAIVED BY CONTRACT.

1. Agreement to These Terms

(a) These Terms of Service ("Terms") are a binding agreement between you and Shoe Odditorium, LLC, a Florida limited liability company ("Shoe Odditorium," "we," "us," or "our"). They govern your use of www.shoeoddy.com and any related pages, checkout, email, text message, and social commerce channels we operate (together, the "Site"), and every purchase you make from us.

(b) You accept these Terms when you check the box at checkout indicating your agreement, when you place an order, or when you otherwise use the Site. If you do not agree to these Terms, do not use the Site or place an order.

(c) You must be at least 18 years old, or the age of majority where you live if that is higher, to place an order.

(d) Our Privacy Policy, Shipping Policy, and any other policy linked from these Terms are part of these Terms. If a linked policy conflicts with these Terms, these Terms control.

2. Changes to These Terms

(a) We may update these Terms from time to time by posting a revised version on the Site with a new "Last Updated" date. A change applies only to orders placed and use of the Site after the revised Terms are posted. The Terms in effect when you place an order govern that order.

(b) If we make a material change to Section 15, you may reject the change by emailing us within 30 days after it is posted, and the prior version of Section 15 will continue to apply to you.

3. Our Products

(a) We sell rare, limited, deadstock, and pre-owned sneakers and related items. We are an independent reseller. We are not affiliated with, sponsored by, or an authorized retailer of any brand whose products we sell. Any manufacturer warranty that may apply to an item is determined solely by its manufacturer.

(b) Each product page (a "Listing") identifies the item and states its size, condition, and included accessories. Unless the Listing states that its photographs are representative, the photographs show the actual item you will receive. We describe condition honestly and disclose the flaws we find, but pre-owned items may show wear consistent with their stated condition, and colors may appear differently on different screens.

(c) The original box, extra laces, hang tags, receipts, and other accessories are included only if the Listing says so. Boxes may show ordinary shelf wear. A replacement box is used only if the Listing says so.

(d) If a Listing contains an error in price, description, or availability, we may cancel the affected order before it ships and refund in full any amount you paid.

4. Orders, Pricing, and Payment

(a) Your order is an offer to buy. We accept your order when we ship the item and send you a shipping confirmation. Because many of our items are one of a kind, an item in your cart is not reserved for you until checkout is complete.

(b) Prices are stated in U.S. dollars and do not include applicable sales tax or shipping charges, which are shown at checkout. We collect sales tax where the law requires.

(c) Payments are processed by Shopify Payments and other third-party payment providers under their own terms. We do not store your full payment card number.

(d) We may refuse or cancel any order, including an order we reasonably believe involves fraud or an unauthorized payment method, or an order that exceeds a quantity limit stated in the Listing. If we cancel an order after you have paid, we will refund the full amount you paid.

5. Shipping, Title, and Risk of Loss

(a) We ship only to addresses in the United States. We do not ship to freight forwarders or reshipping services.

(b) Title to an item, and the risk of its loss or damage, pass to you when the carrier delivers it to the shipping address you provided. Orders over $500 require a signature on delivery.

(c) If your package arrives damaged or appears to have been opened, or if an item is missing, please photograph the package before opening it further and notify us within 48 hours after delivery so that we can file a claim with the carrier.

6. Our Authentication Process

(a) Before we ship an item, we submit it for authentication by Legit App Limited ("LegitApp"), an independent authentication service. When LegitApp reaches a result of "Authentic," it issues a digital authentication certificate identifying the item (a "Certificate"). If the Listing says so, the item will also carry a LegitApp physical tag with a QR code and NFC chip linked to the Certificate (a "Tag"). We will provide the Certificate, or a link or code to view it, with your order.

(b) A Certificate is LegitApp's professional opinion, formed by its authenticators with the help of artificial intelligence tools, from photographs and information submitted to it. LegitApp does not physically handle an item when it issues a Certificate, and a Certificate is not a statement by the brand. No authentication method, including ours or LegitApp's, is infallible. That is why we back every item with our own Authenticity Guarantee in Section 7.

(c) In addition to LegitApp's review, we inspect each item in hand, including its materials, construction, labels, and packaging, before we list it.

(d) You can verify a Certificate by scanning its Tag or QR code or by searching its certificate number at legitapp.com.

(e) LegitApp is not our agent, partner, or affiliate, and we do not control its services, standards, or policies. LegitApp's own terms of service and financial guarantee policy govern its services and any obligations it may have. Your rights against us are set out in these Terms and do not depend on LegitApp.

7. Authenticity Guarantee (Limited Warranty)

(a) We guarantee that every item we sell is authentic, meaning that it was manufactured by or under the authority of the brand identified in its Listing and is not a counterfeit, replica, or unauthorized reproduction, and that each component and accessory the Listing describes as original is authentic (our "Authenticity Guarantee"). The Authenticity Guarantee is our own promise to you. It does not depend on whether LegitApp pays us anything.

(b) If an item you purchased from us is Confirmed Not Authentic under Section 7(e), we will refund the full purchase price you paid for it, including sales tax and the original shipping charge, and we will pay the cost of returning the item to us. We will issue the refund to your original payment method within ten (10) business days after the item is Confirmed Not Authentic.

(c) To make a claim, email us at hello@shoeoddy.com within thirty (30) days after the item is delivered (the "Guarantee Period"). Include your order number, a description of your concern, and any evidence you have, such as photographs or a written opinion from the brand or an authentication service. We will respond within three (3) business days and, if we accept the claim for review, will send you a prepaid, insured return shipping label. Please do not ship the item to us without our label.

(d) The item you return must be the same item we shipped to you, matching our records, our photographs, and the Certificate, and it must be in the same condition as when it was delivered: unworn (other than a brief indoor try-on), and not cleaned, altered, customized, repaired, or damaged. If the item shipped with a Tag, the Tag must remain attached and intact.

(e) When we receive the item, we will review it and may submit it, at our expense, to LegitApp's re-evaluation and physical inspection process or to another recognized independent authentication service that we select. An item is "Confirmed Not Authentic" if (i) LegitApp's re-evaluation or physical inspection process determines that it is not authentic, (ii) the brand confirms in writing that it is not authentic, or (iii) we otherwise determine, acting reasonably and in good faith on the evidence available, that it is not authentic. We will tell you the result, and we will try to complete our review within forty-five (45) days after we receive the item.

(f) If our review confirms that the item is authentic, we will return it to you at our expense with a summary of the result. We do not charge any fee for a claim made in good faith.

(g) By making a claim, you authorize us to send the item to LegitApp or to another authentication service, which may be located outside the United States. If the item is Confirmed Not Authentic, title to it passes to us when we issue your refund, and it will not be returned to you. We or the authentication service may retain or destroy it, or turn it over to the brand owner or to law enforcement, as the law requires or permits.

(h) LegitApp offers a financial guarantee to the holder of its Certificate under its own terms, which contain their own deadlines, conditions, and payment limits, and which LegitApp may change. For the items we sell, we are the Certificate holder. You are not a party to our agreement with LegitApp and are not a third-party beneficiary of it, and we do not promise that LegitApp will accept any claim you submit to it directly. If LegitApp's terms allow a later purchaser to submit a claim, we will, at your request, give you a reasonable written confirmation of your purchase of the item from us. You may not recover twice for the same item: any amount you receive from LegitApp for an item reduces what we owe you for it, and when we pay your refund, you assign to us any rights you have against LegitApp or any prior owner relating to the item's authenticity.

(i) The Authenticity Guarantee does not cover (i) a concern about condition, size, fit, color, comfort, durability, or ordinary manufacturing variation, which Section 8 addresses; (ii) the fact that an authentic item differs from a general retail release, such as a sample or factory variant, if its Listing discloses that status; or (iii) a claim made after the Guarantee Period ends.

(j) The Authenticity Guarantee is a limited warranty. It is available only to the original purchaser from us and is not transferable. ANY IMPLIED WARRANTY THAT APPLIES TO AN ITEM, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED IN DURATION TO THE GUARANTEE PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this Section 7 limits any right you have under a law that cannot be waived by contract.

8. Other Returns and Cancellations

(a) All sales are final except as provided in Section 7 and Section 8(b).

(b) If an item differs materially from its Listing in a respect other than authenticity, such as its size, model, or an undisclosed defect, notify us within seven (7) days after delivery and include photographs. If we confirm the difference, we will refund the purchase price and the original shipping charge when you return the item in the condition in which it was delivered, and we will pay for the return shipping. We may instead offer you a partial refund, which you may accept or decline.

(c) Please contact us before disputing a charge with your card issuer so that we can try to resolve the problem. This request does not limit any right you have under the law or under your card agreement.

9. Disclaimer of Other Warranties

EXCEPT FOR THE AUTHENTICITY GUARANTEE IN SECTION 7 AND THE DESCRIPTION OF EACH ITEM IN ITS LISTING, AND TO THE FULLEST EXTENT THE LAW ALLOWS, WE SELL ALL ITEMS WITHOUT ANY OTHER EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE DISCLAIMED, IT IS LIMITED IN DURATION TO THE GUARANTEE PERIOD AS STATED IN SECTION 7(j). PRE-OWNED ITEMS ARE SOLD IN THE CONDITION DESCRIBED IN THEIR LISTINGS. THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DO NOT PROMISE THAT IT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS SECTION LIMITS OUR OBLIGATIONS UNDER SECTION 7 OR ANY RIGHT YOU HAVE UNDER A LAW THAT CANNOT BE WAIVED BY CONTRACT.

10. Limitation of Liability

TO THE FULLEST EXTENT THE LAW ALLOWS, (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST RESALE VALUE, ARISING FROM THESE TERMS, THE SITE, OR ANY ITEM; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ITEM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT ITEM, INCLUDING SALES TAX AND SHIPPING CHARGES, AND OUR TOTAL LIABILITY FOR ANY OTHER CLAIM WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS DO NOT APPLY TO OUR OBLIGATIONS UNDER SECTION 7, TO LIABILITY FOR OUR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, OR TO ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

11. Purchases for Resale

(a) If you buy an item for resale, these Terms, including the Authenticity Guarantee, apply only between you and us. You may not extend or assign the Authenticity Guarantee to your own customers or tell them that it applies to them.

(b) You may show your customer the Certificate for an item as a record of LegitApp's result, but you may not alter it or represent that it carries any guarantee from us.

12. Intellectual Property and Brand Names

(a) The Site and its content, including our text, photographs, logos, and design, belong to us or our licensors. You may use the Site for personal, noncommercial shopping. You may not copy, scrape, or reuse our Listings or photographs without our written permission.

(b) Brand names, model names, and logos that appear on the Site belong to their owners and are used only to identify the authentic products we sell. Their appearance does not mean that any brand sponsors or endorses us. LegitApp's name and marks belong to Legit App Limited and are used only to identify the authentication service we use.

13. Use of the Site

You agree not to (i) use the Site for any unlawful purpose; (ii) use bots, scripts, or other automated means to purchase items or to access the Site; (iii) interfere with the Site's security or operation; or (iv) provide false information or use a payment method you are not authorized to use. We may suspend your access to the Site, or cancel orders, connected with a violation of this Section.

14. Privacy

Our Privacy Policy explains how we collect, use, and share personal information. When we submit an item for authentication, we send LegitApp photographs and information about the item, not your personal information.

15. Dispute Resolution and Arbitration

(a) Before starting an arbitration or a lawsuit, you and we each agree to try to resolve any dispute informally for at least 30 days after one of us sends the other a written notice describing the dispute and the relief sought. Notices to us must be sent to hello@shoeoddy.com and to Shoe Odditorium, LLC, 255 S Orange Ave, Ste 104, Orlando, FL 32801.

(b) Except as provided in Section 15(d), any dispute between you and us arising out of or relating to these Terms, the Site, or any item you purchase from us will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this Section 15. The arbitrator decides all questions of arbitrability, except that a court decides any dispute about the enforceability of Section 15(e). The arbitration will be conducted by video conference or in the county where you live, unless you and we agree otherwise. We will pay all filing, administration, and arbitrator fees other than the portion that the Consumer Arbitration Rules assign to you.

(c) YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

(d) Either of us may bring an individual claim in small claims court if it qualifies, and either of us may ask a court for an injunction to stop the misuse of intellectual property.

(e) YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a claim, that claim will be decided in court rather than in arbitration, and the rest of this Section 15 will continue to apply.

(f) You may opt out of this Section 15 by emailing hello@shoeoddy.com within 30 days after you first accept these Terms. Your email must include your name, the email address you used with us, any order number, and a statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, and by applicable federal law. Any claim that is not subject to arbitration must be brought in the state or federal courts located in Orange County, Florida, and you and we consent to the jurisdiction of those courts, except that a small claims action may be brought where you live.

17. General Terms

(a) These Terms, together with the policies they incorporate, are the entire agreement between you and us about their subject matter.

(b) If a court or arbitrator finds any part of these Terms unenforceable, that part will be enforced to the maximum extent allowed and the rest of these Terms will remain in effect.

(c) We may assign these Terms to a successor to our business. You may not assign these Terms without our written consent.

(d) Our failure to enforce a provision of these Terms is not a waiver of our right to enforce it later.

(e) We are not responsible for delays caused by events beyond our reasonable control, such as carrier disruptions, severe weather, or government action. This paragraph does not excuse any refund we owe you.

(f) You agree that we may communicate with you electronically, and that electronic notices and agreements satisfy any requirement that they be in writing.

(g) Sections 7, 9, 10, 11, 12, 15, 16, and 17 survive the completion of your order and the end of your use of the Site.

18. Contact Us

Shoe Odditorium, LLC
255 S Orange Ave, Ste 104
Orlando, FL 32801
hello@shoeoddy.com